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Shipping information

Delivery Lead Times
Shipping time depends on the ordered product. We can not guarantee that the ordered product is in stock, in case limited or no stock, delivery of the product may take longer. Depending on shipping service and delivery address, it may take several days until your order will be delivered.  We will inform you about the estimated delivery time when we handle your order.
Products out of stock will be ordered at Studio Joost van Bleiswijk and Studio Kiki van Eijk. We will communicate this to you a.s.a.p. and give you an indication of the estimated shipping time.

The products will be shipped to the address, which is given by the customer as shipping address.
Joost and Kiki are not liable for damages of any kind, because of  incorrect and / or incomplete data provided by the costumer.

Returns and exchanges.

Items lost in transportation will not be compensated.
All prices shown in the webshop include Dutch VAT and are excluding transport costs. Transport costs will be calculated before completing the order.
Warranty on the products

Read our terms and conditions here (English or Dutch).
Payment of the ordered products.

Payment of products ordered at the web shop can be done in the following ways:  Paypal, or by transferring the total amount of the invoice to bank account 471041459,  Attn. K.G.C van Eijk., IBAN : NL93ABNA0471041459, BIC (swiftcode): ABNANL2A. Please mention the invoice number. (Extra costs for bank transfer are for the account of the customer. Choose ‘no shared costs’ for bank transfer). Extra costs for a Paypal payment + 3,4%.
Products will be shipped after the total amount of the invoice is received by Joost and Kiki.

We recommend to inspect the products immediately after receiving the order. Defects found within a reasonable time can be reported to: info@kikiworld.nl / info@projectjoost.com
Complaints are handled by Studio Joost van Bleiswijk and Studio Kiki van Eijk within 30 days. If settlement of a complaint within the period of 30 days is unfortunately not possible, the customer will be informed about the delay.

Studio Joost van Bleiswijk and Studio Kiki van Eijk are not liable for any accidents with the product, for example in the case of incorrect or improper use or use contrary to the operating instructions.

Intellectual property

All the texts, comments, works, illustrations and images reproduced on the website www.joostandkiki.nl are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of www.joostandkiki.nl. Any reproduction total or partial of the catalogue of www.joostandkiki.nl is strictly prohibited.

Prices and information

All prices and information are as accurate as possible. However, due to circumstances beyond the control of Joost van Bleiswijk and Kiki van Eijk, a price may require altering. If this occurs you will be notified.

Please read our general terms and conditions here (English or Dutch).

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